Repair
Repair service for your curpal® device
Your curpal® device is broken and you would like to request a repair? Send your device to us free of charge, stating the order number. You can create your shipping label using the following form. This will be sent to you by email within 24 hours and entitles you to drop off the package at any DHL or post office. If you do not have an order number, please contact us differently.
How does the repair work?
Returning the device
Fill out the return form above and you will receive a free shipping label. Pack the device and send it back to us with the shipping label.
Examination
We will check the functionality of your curpal® and provide a cost estimate for the repair. If you are within the statutory warranty period, we will repair the device free of charge. Fill out the above return form and receive a free shipping label. Pack the device and send it back to us with the shipping label.
Approval & Repair
After approval, we will repair your defective curpal® device and eliminate any defects.
Done!
We will send you your curpal® device back and wish you continued good health!